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PANEL: Management of change
in project life
Synthesis
Three main issues have been discussed:
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Where and why change is likely to occur
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Impact of change on management and procedures
of the project |
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What recommendations in order to implement
change in future projects in the best interest of project promoters, end-users,
European commission, partners, sponsors ? |
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It is well accepted that the Commission
cannot give its consent for a permanent redesigning of projects, and this
for different reasons:
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avoid the risk of "changing for the sake
of changing" |
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the use of public money must be guaranteed
for specific purposes. |
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permanent change can be demotivating for
people and partners (confidence) |
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clear objectives must be fixed at the
beginning of the project and that is why the conception phase must be deep
and thorough as possible.. |
However, negative impacts of rigidity
are numerous:
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a project may die if it is not adapting
to the changes in society. There is an interactive process between society
and projects. Projects are started and carried out in order to meet
society's objectives. As society is permanently changing, projects must
also change and adapt themselves to the new situation. But, in turn, society
is also changing because of the impact of projects themselves and this
process is non-linear. A project, insofar as it reflects
the evolution of society, cannot go straight forward. There are stops and
gos and it is more of a chaotic process, also because between two phases
of relative stability there are no rules. |
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Time has not the same value for the
different actors: the slow decision-making processes of the European
Commission constitute a real issue for the projects promoters. Between
the moment when a project is presented to the Commission and the moment
when the final decision is taken, the money is transferred and the work
has started, many changes may have happened: motivations, goals, expectations,
funding, technologies, partners, project manager, etc. Besides the classical
question of administrative procedures, one difficulty is that decision
making is performed in "old structures" for a "new society". |
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Reluctance to change can become a real
obstacle to establish an efficient public-private partnership. As
concerns more particularly partners coming form the private sector, the
time scale of reference is not the same : in many cases it is more in the
shorter term than the longer term. There may be a mismatch between the
different partners, further aggravated by the fact that private partners
do not have the same expectations. Frequently, they hope a rapid spin-off
effect of their involvement, notably in terms of commercial interests. |
Moreover, they are used to work with
more efficient planning systems. Another issue is the risk to see the Commission
refuse a change in the partners configuration of a consortium. As a result,
project promoters tend to restrict the partnership perimeter.
There are pros and cons for change
in the management of a project. Therefore, the difficulty for all partners
is to find the proper balance between good planning and a level of flexibility.
What are the main recommendations
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Generally speaking, this issue of the
"necessity of change" and adaptability should be taken more into consideration
in the project management. It is natural and even should be encouraged,
in order to avoid obsolescence or ill-adjustment, as regards the evolution
of society, technologies, project environment and end-users needs. |
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Therefore, the European Commission should
accept, in some cases, the necessity for redesign of a project. In the
same way, it should integrate more flexibility in its evaluation systems.
In particular, besides the quantitative criteria, it should also take into
consideration more qualitative/subjective criteria, such as cultural and
social values. |
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EC should speed its procedures. In this
perspective, decentralisation of monitoring and evaluation at a regional
level should be envisaged. |
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Umbrella projects could be encouraged
in order to better accommodate change in the smaller units within the overall
system. The general direction could be kept as well as consistency and
long term objectives, while it should be made possible to make the necessary
adaptations. |
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In parallel, also in order to keep the
general direction and guarantee more consistency and stability, local authorities
should establish local IS strategies, in which they could integrate their
projects. |
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More attention should be paid to end-users
needs, i.e. a "users-oriented IS" (marketing approach) |
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Private mechanisms of project management
could be applied to IS projects managed by public actors. |
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